Note – this is sample data only, used for representative purposes.
DEALER INTEL // SERVICE & PARTS BENCHMARKING
Yancey Bros.
Yancey Bros.
#6
DEALER RANK
15.46%
SERVICE TEAM, % OF ALL DEALER
EMPLOYEES
#8
DEALER RANK
3.00
AVG. # OF SERVICE EMPLOYEES, PER LOCATION
#10
DEALER RANK
7.43
AVG. MECHANIC TENURE, CURRENT ROLE (in Years)
DEALER Details
16
# Locations
482
# Total Employees
Caterpillar
Primary OEM Offered
Yancey Bros. // Service Team Detail
53
# Service Employees
18.14%
SERVICE EMPLOYEES, % OF ALL EMPLOYEES
2.98
# Service Employees PER LOCATION
Organizational Chart, Count of Employees
Director Service
7
Manager, Service
24
Mechanic / Technician
14
Service Coordinator
3
Service
Dispatch
Avg. Tenure, Current Role
(in Years)
Director Service
4.55
Manager, Service
6.78
Mechanic / Technician
2.11
Service Coordinator
7.89
Service
Dispatch
Yancey Bros. // Parts Team Detail
15
# parts Employees
2.68%
parts EMPLOYEES, % OF ALL EMPLOYEES
.85
# parts Employees PER LOCATION
Organizational Chart, Count of Employees
Director, PARTS
3
Manager, PARTS
5
Parts Coordinator
7
Parts Sales Rep
Avg. Tenure, Current Role
(in Years)
Director, PARTS
8.90
Manager, PARTS
2.45
Parts Coordinator
1.89
Parts Sales Rep
Frequently Asked Questions
Great question. First, it’s important to know our 3-level taxonomy/hierarchy for our two dealer departments covered today. See above for that info.
Within Service, our main focus, we hand-map every role we encounter to one of the standardized role types. For Service, we look for only people that title themselves with “Service” in their job title, or specifically a “mechanic” or “technician job title. We have lots of secret sauce to find an extensive list of people to ensure our data is accurate.
Note – regarding the title mapping process > we use our own discretion, and experience, to normalize titles.
First, did you know that the people behind The Heavy have been building data and insights solutions for the equipment industry for 10+ years? Due to that deep experience, along with proprietary methods for data collection and structuring, including big data-acquisition methods and AI-powered data cleansing, we have unique methods to build insights products.
The specific data we collect from dealers is a form of public data and is from sources that are generally considered the accurate, public system of record for organizational information, like number of employees.
We collect data at the individual level, where we understand location, job title, tenure, role, and more. We then clean and normalize that data, enabling insights from the aggregated data.
As a young business, we are interested in listening to our readers and customers and understanding what they want, so we haven’t yet finalized (as of the publishing of this FAQ), our long term standard for update frequency of this data. That being said, our initial hunch is quarterly.
Great question! Short term answer – because our friends that use equipment consider service levels one of the most important, if not THE most important, factor when considering which dealers to do business with.
Should we cover other departments? Which ones? Give us a shout at support@totheheavy.com and share your ideas.
Absolutely. Email us at support@totheheavy.com and share your interest in us covering a specific, new dealer.
As you would imagine, we do have a roadmap for adding to thist list.
